In this Privacy Policy you will find all the relevant information applicable to the use we make of the personal data of our customers and users of www.wsapt.com that you use to interact with us.
We are transparent about what we do with your personal data, so that you understand the implications of the uses we make or the rights you have in relation to your data. We make available to you all the information included in this Privacy Policy at all times, which you can consult whenever you want and, in addition, you will also find information about each processing of your personal data as you interact with us.
Some names we will use in this Privacy Policy: when we talk about our platform, we generally refer to our website www.wsapt.com which you have used to interact with us.
We invite you to read our full Privacy Policy below to properly understand how we will use your personal data and the rights you have in relation to it.
- Who we are
Welcome Stay Apartments is a registered trademark at the National Institute of Industrial Property, by the company ACLM, Lda, headquartered at António Variações, nº 5, sala 1, Edifício Oeiras business center, 2740-315, under the collective personnel identification number 518675610, hereinafter referred to as “Brand” is a company that sells accommodation and event services and provides complementary services.
We process your personal data as co-controllers for the processing and protection of your data.
Email address of the Data Protection Officer: wsa@whm.solutions
- Why we use your data
We are entitled to process your data for different reasons. The main thing is that we need to process them for the performance of the contract you agree to enter into with us when making a reservation, or even to obtain a quote (pre-contractual obligations) or even to enjoy any of our services or features, although there are other reasons that legitimize us to use them, such as the interest in answering your questions or the consent you give us to send you our newsletters, among others.
Depending on how you interact with our Platform, that is, depending on the services, products or features you wish to use, we will process your personal data for the following purposes:
2.1. To respond to requests or requests you make through the Customer Support channels We only process personal data that is strictly necessary to manage or resolve your request or request.
2.2. For marketing purposes. This purpose includes the processing of your data, mainly to:
– To the extent that you consent to receive news and communications from the Brand, we will process your personal data to manage such a request, including to send personalized information about our products or services through various means (such as email, MMS or SMS).
– In this sense, please bear in mind that this data processing does not presuppose any analysis of your user or customer profile to determine what your preferences are and therefore which products and services are most appropriate to your style when we send you information.
– Remember that you can request the cancellation of such service at any time and at no cost, simply by sending us an email to wsa@whm.solutions.
– Carry out promotional activities (for example, to send your list of saved items to the email address you provide to us).
– By participating in any promotional action, you authorise us to process the data you have made available to us according to each promotional action and to communicate it through various means such as social networks or on the Platform itself. In each promotional action in which you participate, you will have the terms and conditions available where we will give you more detailed information about the processing of your personal data.
– We inform you that your personal data for these purposes will be kept for 10 years after obtaining consent, and you may, as mentioned above, request the deletion of your data by e-mail to wsa@whm.solutions.
2.3. Functionality and quality analysis to improve our services. If you access our Platform/website, we inform you that we will NOT process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to improve it.
In addition, on certain occasions we MAY carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting the areas in which we can improve, however, you will be informed in detail of the possible processing of your personal data.
- What data we use
Depending on the purposes for which we process your data at any given time, as explained above, we need to process one or the other data which, in general, will be, depending on the case, the following:
– Your identification data (e.g. your name, address, tax payer, contact details, etc.);
– Commercial information (e.g. if you have subscribed to our newsletter),
– Data about your tastes and preferences.
– Remember that, when we ask you to fill in your personal data to give you access to any feature or service of the Platform, we will mark some fields as mandatory, as they are data that we need to be able to provide you with the service or give you access to the feature in question. Please note that if you decide not to provide us with such data, you may not be able to complete your registration as a user or you may not be able to enjoy these services or features.
- Who we share your data with
We will share your data with service providers who provide us with assistance or support, whether they are companies of the ACLM, Lda Company itself, or companies linked to this path, same owners, or external collaborators with whom we enter into an agreement, which may be located in Portugal or abroad.
In order to fulfil the purposes set out in this Privacy Policy, we need to give access to your personal data to [name name] entities and third parties who support us in the services we provide to you, for example:
– Financial institutions;
– Technological service providers;
– Providers and employees of logistics, transport and delivery services;
– Providers of customer service;
– Partners and service providers related to marketing and advertising;
– For reasons of service efficiency, some of the providers may not belong to Brand, but are all located in the European Economic Area. We inform you that when we transfer your data to third parties, we safeguard it with appropriate safeguards and always maintaining the security of your data.
- Your rights
You have the right to access, rectify or delete your personal data. In some cases you also have other rights, for example, to object to our use of your data or the right to carry it, as explained in detail below, and you can at any time request the deletion of your personal data to the email: [indicate email]
We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights. We have determined that you can exercise your rights free of charge by writing us a message to the email address [indicate email], simply indicating the reason for your request and the right you wish to exercise. If we consider it necessary to be able to identify you, we may request a copy of an identification document.
In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
– Ask us for access to the data we hold about you.
– Ask us to rectify the data we already have.
– Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to continue processing it, as explained above, or when we are no longer legally permitted to process it
– Ask us to cancel or limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the time necessary when you need it.
– If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time by sending us such request to the following email: [indicate email]
Where our legitimacy for the processing of your data is your consent or the performance of the contract, as explained above, you also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that you can transmit it directly to another entity without hindrance from us.
On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you that you have the right to lodge a complaint with the supervisory authority in matters of data protection: National Data Protection Commission is located at Av. D. Carlos I, 134 – 1.º 1200-651 Lisbon. Telephone: 213 928 400 – Fax: 213 976 832 – e-mail: geral@cnpd.pt.
- Legitimacy
The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:
6.1. Manage your registration as a user of the website/platform
The processing of your data is necessary in accordance with the terms that regulate the use of the Platform. In other words, in order to make a contact request on the Platform/website, we need to process your personal data, otherwise we would not be able to manage your registration or fulfill your requests.
In the event that you decide to use our website or access through a social network, the reason why we are entitled to process your data is the consent you grant at the time of authorizing the transfer of your data through the social network or website.
6.2. Development, compliance and execution of the purchase and sale or service contract
The processing of your data is necessary for the conclusion of the purchase and sale contract or the provision of services with you.
Some data processing related to the purchase process will only be activated because you request or authorize it, such as the storage of payment data (accounting documents) to obtain financing.
In these cases, the basis for us to process your data is your own consent. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We believe that the processing of this data is positive for all parties involved when paying for a purchase and, in particular, for you, as it allows us to take measures to protect you against fraud attempts by third parties.
6.3. Customer Support
We consider that we have a legitimate interest to respond to requests or questions that you make to us through the various means of contact available.
We understand that the processing of this data is also beneficial to you, as it allows us to assist you appropriately and respond to requests made, make surveys to satisfy and even present products that may meet your needs.
When you contact us, in particular, for the management of incidents related to your order or the product/service purchased through our website/platform, the processing of your data is necessary for the conclusion of the purchase and sale contract, as well as the pre-contractual obligations, and comes from your consent.
When your request is related to the exercise of the rights we inform you about below, or to complaints related to our products or services, what legitimizes us to process your data is compliance with our legal obligations.
6.4. Marketing
The basis of legitimacy to process your data for marketing purposes is the consent you freely grant us, for example, when you agree to receive personalized information through various means, when you accept these terms and conditions.
- Data retention period
The period for which your data is stored will depend on the purposes for which we process it, as explained below:
7.1. We will process your data for as long as you remain a registered user (i.e. until you decide to cancel your registration).
7.2. We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service, and we have established a period of 3 years.
7.3. We will process your data for as long as necessary to respond to your request or request.
7.4. We will process your data until you cancel your subscription or request the deletion of your data by sending us an email to [indicate email] requesting the deletion of your data in relation to the sending of newsletters, and if you do not do so, we will keep your personal data for this purpose for 10 years.
Regardless of whether we process your personal data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep them properly stored and protected for as long as liabilities arising from the processing may arise, complying with the legislation in force at all times. When each of the possible actions expires, we will delete the personal data.
- Cookie Information
We may use technologies such as “cookies” to record session information, collect visits, and access details of our web page that allow us to continue to improve our services and provide better and more useful features to users of our site.
8.1. What are they?
Cookies are small text files that a website, when visited by the user, places on their computer or mobile device through the internet browser (browser). The use of cookies will help the website recognize your device the next time you visit it. We use the term cookies in this policy to refer to all files that collect information in this way.
If you have accepted the saving of cookies in the browser software you use on your device, the cookies integrated into the pages and content you have consulted may be temporarily stored in a specific space on your device. In this place, they will be readable only by the issuer of the same.
8.2. Acceptance/Refusal
The registration of a cookie on your terminal depends on your will. You can freely choose to modify your choice at any time using the options provided by your browser software.
If you do not agree to their use, you should not continue to access our website after the cookie alert. When you refuse cookies, we have an “opt-out” cookie in place, which allows us to remember your choice, in order to avoid asking you on each visit whether you want to accept or refuse cookies.
8.3. Why accept cookies?
When you visit the [indicate website] website, these cookies will record certain information that is stored on your device. This information is essential to guarantee the functionalities made available and serves, in particular, to offer you products based on the items you have already selected during your previous visits and thus allow you to benefit from better navigation on our website.
8.4. Your browser settings
The configuration of cookie management depends on each browser and is present in the help menu of your browser.
- Changes to the privacy policy
[indicate name] reserves the right to make any changes or corrections to this notice when it deems appropriate. Please check this page regularly to review the information and check for any updates.
When the change in question is significant in relation to your privacy, you will also receive a message to your email address, so that you can review the changes, evaluate them and, if applicable, object, cancel any service or functionality.